Voice agents that call and answer for you
Duodat builds phone agents that make check-in calls to dependent people, confirm appointments and answer your customers when you are not there. They speak Catalan, Spanish and English, and keep you posted on everything that happens.
- Catalan, Spanish and English
- Data hosted in the EU
- No new phone system
Free demo, no commitment. We reply within one working day.
Live transcript
- 0:00Duodat agent
Good morning, Margaret! I am Claire's assistant. How was your night?
- 0:25Person
Not bad at all, dear. I slept well. Thanks for calling.
- 0:46Duodat agent
That is good to hear. Did you take your morning tablet?
- 1:06Person
Yes, with breakfast.
- 1:15Duodat agent
Perfect. I will let Claire know everything is fine. Have a lovely day!
Illustrative example of a call with the voice agent.
- Available 24/7
- Email and SMS alerts
- Hands over to a human when needed
- GDPR compliant
The phone is the bottleneck in your day
Every call that goes unanswered — or never gets made — has a cost: a missed appointment, a worried family, a customer who goes to your competitor.
Calls are lost after hours
Someone who calls at 9pm and gets no answer does not call back: they call the next business on the list.
Repetitive tasks burn out your team
Confirming appointments, reminding people about visits and following up takes hours of qualified staff time every week.
Daily care cannot be delegated
Calling a dependent relative every single day is hard to keep up, and not calling leaves you anxious.
Live in days, not months
You tell us what you need, we configure the agent and we test it together with you before it goes live.
You tell us about your case
A 20-minute conversation to understand who should be called or who calls you, what needs to be asked, and what should happen next.
We configure and test the agent
We prepare the script, the voice, the language and the escalation rules. We test it together with real calls until it sounds the way you want.
The agent goes live
It starts calling or answering. You get a summary of every conversation and the alerts you have configured.
Four ways to start
Each use case has its own script, its own rules and its own alerts. Pick the one closest to yours and see how it works.
Wellbeing check-in calls
A friendly call every day to an older or dependent person, with confirmation to relatives by email or SMS.
- A daily call at whatever time you choose
- Automatic alert if there is no answer
- Email and SMS summary to the family
Agent for estate agencies
Answers callers asking about a property, matches it against your listings and books the viewing — without anyone picking up the phone.
- Checks your listings in real time
- Qualifies the enquiry before the viewing
- Books viewings or logs the request
Appointment confirmations
The agent calls patients before their visit to confirm, reschedule or cancel — and updates your calendar.
- Confirms, moves or cancels by phone
- Frees up slots with enough notice
- Syncs with your calendar
After-hours answering
When you close, the agent keeps answering: it books appointments, answers the usual questions and flags anything urgent.
- Books appointments at night and at weekends
- Answers opening hours, address and prices
- Immediate alerts for anything urgent
Built for small and mid-sized local businesses
Proper Catalan
The agent understands and speaks natural Catalan, and switches to Spanish or English if the caller does.
Works with your existing phone
You keep your current number. All it takes is call forwarding — no hardware to buy and no need to change operator.
Connects to your calendar
Google Calendar, Outlook or your booking software. If it cannot be connected, you get the requests by email.
Never leaves anyone stranded
If the conversation gets complicated or someone asks for a human, the agent transfers the call or raises an urgent alert.
A summary of every call
Transcript, summary and outcome of each conversation, in your inbox or your dashboard. No surprises.
Privacy by design
Data hosted in the European Union, a data processing agreement in place, and only the data that is actually needed.
An agent that speaks on your behalf has to be transparent
We do not want to hide that it is an automated assistant: we want people to find it useful and feel reassured.
The agent always identifies itself
At the start of every call it says who it is and on whose behalf it is calling. No deception and no voices impersonating anyone.
Data in the European Union
Call data is processed and stored on EU servers, encrypted in transit and at rest.
You decide what is kept
You can turn audio recording on or off and set how long transcripts and summaries are retained.
A route to a human, always
Anyone can ask to speak to someone on your team, and the agent makes that happen straight away.
Data processing agreement
We sign the agreement the GDPR requires in order to process personal data on your behalf, including the list of sub-processors.
No clinical decisions
The agent gathers information and raises alerts. It does not diagnose, give medical advice or replace emergency services.
Clear pricing, no surprises
You pay for what you use, with no setup fee and no lock-in. These figures are the starting point: the final quote depends on call volume and on the integrations you want connected.
Wellbeing
€19/ month per person
One daily check-in call with alerts to the family.
- One scheduled call every day
- Email and SMS alerts to two contacts
- Immediate alert if there is no answer
- Script tailored to the person
Business
€99/ month
An agent that answers or calls for your business, with your calendar connected.
- Up to 200 calls per month
- After-hours answering and confirmations
- Appointments in your calendar
- Summary of every call by email
- Escalation to someone on your team
High volume
Custom
Multiple agents, more languages and a connection to your CRM or management software.
- No fixed cap on call volume
- Integration with your CRM or ERP
- Multiple agents and numbers
- Reporting and a service level agreement
Amounts in euros, excluding VAT. No setup fee and no lock-in.
What everyone asks us
Do people realise they are talking to a machine?
What happens if the agent does not understand something?
Which languages does it speak?
Do I have to change my phone or my operator?
How quickly can it be up and running?
Who can listen to the calls?
Is it suitable for emergencies?
How much does it cost?
Tell us about your case and we will prepare a demo
We want to understand what your calls look like before selling you anything. Fill in the form and we will get back to you within one working day with a concrete proposal or a live demo.
- A demo with an agent configured for your case
- No commitment and no credit card
- A fixed written quote before anything starts
- If it is not a fit, we will say so plainly