Families, care homes and social services

One call a day, so you know everything is fine

Duodat calls the person you care for at the agreed time, talks with them for a few minutes and sends you the summary. If they do not answer or something does not add up, you hear about it straight away.

I want to try this for my relativeHow it works
John, 79Check-in callLive
2:06

Live transcript

  1. 0:00
    Duodat agent

    Good morning, John. I am your daughter Anna's assistant. I am calling to see how you are today.

  2. 0:25
    Person

    So-so, really. My back is aching a bit.

  3. 0:36
    Duodat agent

    I am sorry to hear that. Is the pain new, or have you had it for a few days?

  4. 0:56
    Person

    Since last night.

  5. 1:02
    Duodat agent

    Understood, I will note that down and let Anna know so you can talk about it. Have you had breakfast and taken your medication?

  6. 1:36
    Person

    Yes, all done.

  7. 1:42
    Duodat agent

    Perfect, John. Have a good day — I will call again tomorrow.

Alert sent to Anna: "Back pain since last night" · Medication: yes

Illustrative example of a call with the voice agent.

Where it hurts

Caring from a distance means living with one question always at the back of your mind: are they all right today?

  • Calling at the same time every day is hard to sustain when you work, travel or care for other people too.
  • When nobody picks up, your mind jumps to the worst and you cannot tell whether to drop everything or wait.
  • Traditional medical alert services react once something has already happened — they do not call for a chat.
  • Siblings and relatives lose track of each other: who called last, what was said, how they seemed.
How Duodat solves it

A kind, punctual, consistent agent that always tells you how it went.

Always at the agreed time

One or more calls a day, on the days you choose. If there is no answer, it tries again a few minutes later, as many times as you have agreed.

A conversation, not a questionnaire

The agent asks how the night went, whether they have eaten, whether they have taken their medication and how their mood is — in a natural, unhurried tone.

Clear alerts to the right people

A daily summary by email or SMS to the contacts you name, and an immediate alert if there is no answer or if something worrying comes up.

The whole family stays informed

The same alerts can reach several siblings or carers, so nobody has to act as the go-between.

Tailored to the person

You tell us their name, how they like to be addressed, what medication they take and what matters to ask about. The agent takes it all into account.

What is included

  • Script set-up with you, by phone or video call
  • A daily call scheduled at the time you decide
  • Automatic retries if there is no answer
  • A summary of every call by email
  • SMS alerts to emergency contacts
  • Script and schedule changes at no cost

What it does not do

  • It is not an emergency service: in an emergency you must call 112.
  • It is not a medical alert service with a panic button or fall detection.
  • It does not give medical advice or assess symptoms: it records what the person says and raises an alert.
Frequently asked questions

Questions about this use case

What if my relative does not want to talk to a machine?
That is the first thing to test, which is why we run a demo with you before starting. The agent introduces itself by saying who it is calling on behalf of, and that helps a lot. Some people never warm to it, and if that is the case we will tell you so.
What happens if they do not answer the call?
The agent tries again a few minutes later, as many times as you have agreed. If there is still no answer, you get an immediate SMS and email alert with the times of each attempt, so you can act.
Can I change the questions?
Yes. The script is yours: you can add questions about specific medication, about whether the carer turned up, or about anything else you want tracked. Script changes are free.
Are calls recorded?
Only if you authorise it. By default we keep the transcript and the summary, not the audio. Both you and the person receiving the call can ask for nothing beyond the alert to be stored.
Book a demo

Tell us about your case and we will prepare a demo

We want to understand what your calls look like before selling you anything. Fill in the form and we will get back to you within one working day with a concrete proposal or a live demo.

  • A demo with an agent configured for your case
  • No commitment and no credit card
  • A fixed written quote before anything starts
  • If it is not a fit, we will say so plainly

I want to try this for my relative

Fill in the form and we will get back to you within one working day. No commitment.

Request sent. Thank you! We will get back to you within one working day.

Optional, but it helps us call you sooner.

We reply within one working day. We never share your data with anyone.

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  • Confirms, moves or cancels by phone
  • Frees up slots with enough notice
  • Syncs with your calendar
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After-hours answering

When you close, the agent keeps answering: it books appointments, answers the usual questions and flags anything urgent.

  • Books appointments at night and at weekends
  • Answers opening hours, address and prices
  • Immediate alerts for anything urgent
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