Fewer no-shows, without making a single call
The agent calls patients the day before, confirms the appointment, moves it if the time no longer suits them, or cancels it. You get an up-to-date calendar, and your front desk stays free for the people standing in front of them.
Live transcript
- 0:00Duodat agent
Good afternoon, is this Mrs Rees? I am calling from St Peter Dental Clinic about your appointment tomorrow at 4:30pm with Dr Soler.
- 0:24Person
Oh, I cannot make tomorrow. A meeting came up.
- 0:32Duodat agent
No problem at all, we can move it. I have Thursday at 11am or Friday at 5pm.
- 0:46Person
Friday at five works.
- 0:50Duodat agent
Perfect — Friday at 5pm with Dr Soler. I will text you the confirmation. Have a good afternoon!
Illustrative example of a call with the voice agent.
Every empty hour in the calendar is a professional you pay but cannot bill for.
- Patients do not turn up, and the gap is discovered far too late to fill.
- Reminder texts and emails get ignored: nobody replies and nobody reschedules.
- The front desk spends the morning on the phone instead of serving the queue in front of them.
- Waiting lists never move, because slots only free up on the day.
A real call, with someone on the other end who can say the time does not work.
A call, not just a text
A phone call gets an immediate answer and lets the change be settled there and then, instead of waiting for someone to reply to a message.
Reschedules during the same call
If the patient cannot come, the agent offers the real free slots in your calendar and moves the appointment. The gap is freed up days in advance.
Fills the slots that free up
Working from your waiting list, the agent can call people to offer an appointment that has just become available.
Preparation reminders
If the visit requires fasting, bringing reports or arriving early, the agent reminds them and confirms they understood.
You know where every appointment stands
Confirmed, moved, cancelled or no answer — with the time of the call and a summary of the conversation.
What is included
- Connection to your calendar, or a daily appointment upload
- Confirmation calls as far ahead as you decide
- Rescheduling and cancellation during the call
- SMS or email confirmation to the patient
- Retries at different times of day if there is no answer
- A daily report on the status of every appointment
What it does not do
- It does not give test results or clinical information over the phone.
- It does not triage or assess how urgent a symptom is.
- It does not upsell treatments or run promotions unless you specifically ask.
Questions about this use case
Which calendar software do you connect to?
Does this comply with health data protection rules?
How many times does it call if nobody answers?
Can it call on behalf of several practitioners?
Tell us about your case and we will prepare a demo
We want to understand what your calls look like before selling you anything. Fill in the form and we will get back to you within one working day with a concrete proposal or a live demo.
- A demo with an agent configured for your case
- No commitment and no credit card
- A fixed written quote before anything starts
- If it is not a fit, we will say so plainly
Other use cases
Wellbeing check-in calls
A friendly call every day to an older or dependent person, with confirmation to relatives by email or SMS.
- A daily call at whatever time you choose
- Automatic alert if there is no answer
- Email and SMS summary to the family
Agent for estate agencies
Answers callers asking about a property, matches it against your listings and books the viewing — without anyone picking up the phone.
- Checks your listings in real time
- Qualifies the enquiry before the viewing
- Books viewings or logs the request
After-hours answering
When you close, the agent keeps answering: it books appointments, answers the usual questions and flags anything urgent.
- Books appointments at night and at weekends
- Answers opening hours, address and prices
- Immediate alerts for anything urgent