Your phone keeps answering after you close
The calls that come in at night, over lunch or at the weekend are no longer lost: the agent answers them, books into your calendar, answers the usual questions and leaves you a summary for when you are back.
Live transcript
- 0:00Duodat agent
Figueres Medical Supplies, good evening. We are closed right now, but I can help you. What do you need?
- 0:21Person
I wanted to know whether you have crutches and how much they cost.
- 0:34Duodat agent
Yes, we have them to rent and to buy. Renting is 15 euros a week. If you like, I can book you a visit for tomorrow morning.
- 0:59Person
Yes, better. What time do you open?
- 1:06Duodat agent
At 9:30. There is a slot free at 10:00 or at 11:15.
- 1:16Person
Ten o'clock.
- 1:21Duodat agent
Booked for 10:00. Could I take your name and a contact number?
Illustrative example of a call with the voice agent.
Half the calls arrive when there is nobody there to take them.
- Voicemail does not convert: people hang up and look elsewhere.
- The everyday questions — opening hours, address, whether you stock something — go unanswered.
- Genuine urgencies get mixed in with enquiries that could have waited, and you only find out the next day.
- Monday morning the phone never stops, because the whole weekend has piled up.
An on-call agent that knows what it needs to know and passes on what it needs to pass on.
Books appointments at any hour
It checks the real free slots in your calendar and creates the appointment — or leaves the request for you to approve in the morning, if you prefer.
Answers the usual questions
Opening hours, address, how to get there, parking, which insurers you accept, reference prices and available services. We prepare all of it with you.
Tells urgent from routine
Using rules we set together, the agent spots calls that cannot wait and alerts you by SMS, or transfers the call to your on-call number.
Leaves the work done
Every morning you find the list of calls with summaries, the appointments created, and the items that need your attention.
Answers in three languages
Catalan, Spanish and English. Useful in tourist areas and in practices with international patients.
What is included
- Call forwarding outside the hours you set
- A knowledge base for your practice, prepared with you
- Appointments created in your calendar, or requests to approve
- Urgency rules and an on-call number
- A daily call summary by email
- A welcome message in your own brand voice
What it does not do
- It does not handle medical emergencies: in those cases it tells the caller to ring 112.
- It does not give clinical advice and does not diagnose anything.
- It does not charge anyone, handle payments or ask for bank details.
Questions about this use case
How are calls forwarded?
Can it answer during office hours too?
How do you decide what counts as urgent?
What does the caller hear?
Tell us about your case and we will prepare a demo
We want to understand what your calls look like before selling you anything. Fill in the form and we will get back to you within one working day with a concrete proposal or a live demo.
- A demo with an agent configured for your case
- No commitment and no credit card
- A fixed written quote before anything starts
- If it is not a fit, we will say so plainly
Other use cases
Wellbeing check-in calls
A friendly call every day to an older or dependent person, with confirmation to relatives by email or SMS.
- A daily call at whatever time you choose
- Automatic alert if there is no answer
- Email and SMS summary to the family
Agent for estate agencies
Answers callers asking about a property, matches it against your listings and books the viewing — without anyone picking up the phone.
- Checks your listings in real time
- Qualifies the enquiry before the viewing
- Books viewings or logs the request
Appointment confirmations
The agent calls patients before their visit to confirm, reschedule or cancel — and updates your calendar.
- Confirms, moves or cancels by phone
- Frees up slots with enough notice
- Syncs with your calendar